General
If an accident or sickness should occur during an overseas trip, you may incur a lot of expenses. Furthermore, Travel insurance is required to apply for a Schengen Visa.
Yes, we also offer annual policies that provides coverage for a maximum of 365 days per trip, for an unlimited number of trips.
After the premium has been paid by credit card, a confirmation email comprised of the Certificate of Insurance and Policy Wordings will be sent to you immediately. The Certificate of Insurance contains your policy number that you must quote every time for us to render assistance promptly
No, it is not necessary.
If you intend to amend your policy details, you must let us know in writing before your departure date. Such amendment becomes effective after it has been confirmed and recorded by us with issuance of endorsement.
Yes, but he must notify us before the inception date stated in the policy.
Yes, but the Insured must make the request at least a day before the cover date and embassy’s letter is required.
Sorry, but no. Once your journey begins, we will not refund any part of the premium.
Yes.
Coverages
No, your Allianz Global Assistance policy will not be valid if you have already left on your travels.
No, but the room chosen must be suitable for the treatment of each illness, as advised by the attending physician or other medical personnel.
Yes, provided that the Insured did not sustain the injury while competing.
The coverage under our policies do not include any dental treatment except for injury of natural teeth arising from accident and where treatment is necessary.
Medical expenses incurred, overseas hospital confinement benefit, repatriation, and indemnity for accidental death.
Yes. However, if the Insured is hospitalized, the policy will not cover these pre-existing conditions or any complication arising from these conditions.
Claims
The Insured must advance the payment of medical expenses if they are out-patient. But if the insured are in-patient, the Insured should call our Claim department Thailand +66(0) 2342 3237.
No, we will cover medical expenses from a physician only.
No, a prescription issued by a registered physician is required.
Medical expenses incurred, overseas hospital confinement benefit and repatriation.
Payment
If you encounter problems with paying via credit or debit card, please follow these initial instructions:
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1. Check the status of your card:
Contact your bank or credit card/debit card provider to confirm if your card can be used for transactions. Some credit or debit cards require online payment activation with the bank or provider before use. -
2. Alternative payment method:
If you have contacted your bank or credit card provider but are still unable to make a payment, you can choose to pay via QR Code Payment. On the payment page, click on the ‘THAI QR PAYMENT’ button. A QR Code image will appear, which you can scan using your bank’s application to make a payment immediately.
If you do not receive the policy after the payment is successful, please contact us:
- Facebook Messenger: m.me/AllianzTravelThailand
- Line Official Account: @allianztravel