How to submit a Claim - ประกันการเดินทางต่างประเทศ Allianz Travel

Medical Expense

If you have any emergency overseas, please seek assistance at the following:
Hotline: +66(0) 2342 3237 (24 hours)
Email: claim-TH@allianz.com
Gather supporting documents. Collect all required documents specific to your type of claim.
Complete and submit claim form. Download the claim form and complete it. Submit the completed form along with all supporting documents.

Remark: Please provide the original copy when the Company requests to consider a claim.

Copy of Passport
E-ticket/boarding pass of departure and arrival flights from Thailand
Full Medical report mentioned Chief Complaint, Diagnosis and Treatment Details
Receipt of medical expenses and Breakdown Invoice/Detailed Medical expenses
Copy of prescription/Picture of Prescripted Medications
In case of In-patient, please provide further document as below
– Admission Note, Doctor Order and Progress Note
Copy of the first page of the Insured’s passbook (for indemnity payment transfer)

Baggage Delay

If you have any emergency overseas, please seek assistance at the following:
Hotline: +66(0) 2342 3237 (24 hours)
Email: claim-TH@allianz.com
Gather supporting documents. Collect all required documents specific to your type of claim.
Complete and submit claim form. Download the claim form and complete it. Submit the completed form along with all supporting documents.

Remark: Please provide the original copy when the Company requests to consider a claim.

Copy of Passport
E-ticket/boarding pass of departure and arrival flights from Thailand
E-ticket/boarding pass of the Incident Flight
Delivery Report Mention the delivery time and date
Personal Irregurality Report issued by the common carrier
Proof of compensation from the common carrier (if any)
Copy of the first page of the Insured’s passbook (for indemnity payment transfer)

Baggage Damage

If you have any emergency overseas, please seek assistance at the following:
Hotline: +66(0) 2342 3237 (24 hours)
Email: claim-TH@allianz.com
Gather supporting documents. Collect all required documents specific to your type of claim.
Complete and submit claim form. Download the claim form and complete it. Submit the completed form along with all supporting documents.

Remark: Please provide the original copy when the Company requests to consider a claim.

Copy of Passport
E-ticket/boarding pass of departure and arrival flights from Thailand
E-ticket/boarding pass of the Incident Flight
Proof of Damage/ Picture of Damaged Baggage
Personal Irregurality Report issued by the common carrier
Receipt of Baggage Reparing Fee/Year of purchasing, Price of Purchasing and/or Purhasing Receipt of the non-repairable baggage
Copy of the first page of the Insured’s passbook (for indemnity payment transfer)
Proof of compensation from the common carrier (if any)

Travel Delay

If you have any emergency overseas, please seek assistance at the following:
Hotline: +66(0) 2342 3237 (24 hours)
Email: claim-TH@allianz.com
Gather supporting documents. Collect all required documents specific to your type of claim.
Complete and submit claim form. Download the claim form and complete it. Submit the completed form along with all supporting documents.

Remark: Please provide the original copy when the Company requests to consider a claim.

Copy of Passport
E-ticket/boarding pass of departure and arrival flights from Thailand
E-ticket/boarding pass of the Incident Flight
SMS/Email of the first delay notification from the common carrier with the details of email receiving date and time
Personal Irregurality Report issued by the common carrier/Letter from the common carrier detailing the reason of the delay
E-ticket or Boarding Pass of the Actual Flight(s)
Copy of the first page of the Insured’s passbook (for indemnity payment transfer)

Baggage Loss or Loss of Personal Property

If you have any emergency overseas, please seek assistance at the following:
Hotline: +66(0) 2342 3237 (24 hours)
Email: claim-TH@allianz.com
Gather supporting documents. Collect all required documents specific to your type of claim.
Complete and submit claim form. Download the claim form and complete it. Submit the completed form along with all supporting documents.

Remark: Please provide the original copy when the Company requests to consider a claim.

Copy of Passport
E-ticket/boarding pass of departure and arrival flights from Thailand
Police Report or Loss Report issued by the common carrier
Proof of Robbery by force (if any)
List of Loss Property
Proof of owner of the loss property such as Picture(s)/Year of purchasing, Price of Purchasing and/or Purhasing Receipt of the loss property
Copy of the first page of the Insured’s passbook (for indemnity payment transfer)

Trip Cancellation or Curtailment

If you have any emergency overseas, please seek assistance at the following:
Hotline: +66(0) 2342 3237 (24 hours)
Email: claim-TH@allianz.com
Gather supporting documents. Collect all required documents specific to your type of claim.
Complete and submit claim form. Download the claim form and complete it. Submit the completed form along with all supporting documents.

Remark: Please provide the original copy when the Company requests to consider a claim.

Copy of Passport
E-ticket/boarding pass of the pre-booked departure and arrival flights from Thailand and other flights (if any)
Copies of medical report or death certificate from a qualified physician treating the Insured Person, Insured Person’s Immediate Family or Close Business Associate, copy of court witness summon
Proof of relation of Insured Person and Insured Person’s Immediate Family or Close Business Associate
Documentary proof showing any deposit, travel fare and accommodation charges as well as copies of additional travel and hotel accommodation charges incurred
Proof of non-refundable pre-book travel fare and accommodation charges and other charges incurred (if any)
Copy of the first page of the Insured’s passbook (for indemnity payment transfer) or the executor’s passbook with the proof of executor status