Terms of Use


Welcome to our website. Prior to using our website, please carefully read the terms of use including any terms, conditions, content, services, and materials relating to the use of services available on the websites (“Terms of Use”). Our website set out the legal terms that apply to your usage of this website. By using this website, you acknowledge, understand, and agree to the Terms of Use. If you disagree with any part of the Terms of Use, please do not use our website.

Herein, the term “our”, “Company’s”, “us”, “we”, or “Company” refers to the owner of the website whose registered name is AWP Services (Thailand) Company Limited, which having its registered office at 7th Floor, City Link Tower, 1091/335, Soi Petchaburi 35, New PetchburiRoad, Makkasan Sub-District, Rajthevi District, Bangkok 10400, Thailand. Under Allianz Partners Group, the Company is an intermediary in Thailand licensed to distribute insurance products such as Travel Insurance, Extending Warranty for Motor Vehicles and Electrical Appliances, etc.; including services related to insurance products on behalf of insurance companies, such as Insurance Information Management Service, Call Center Service, Compensation Management Service; including providing emergency assistance services such as Emergency Roadside Assistance Service, Emergency Medical Assistance Services, Emergency Evacuation of Patients, etc., under the trade names of “Allianz Partners” or “Allianz Assistance” or “Allianz Care” or “Allianz Travel” or “Mondial Assistance” or “Allianz Automotive”. Therefore, the term “you” refers to the visitor or user of our website.


The Company reserves the right to unilaterally amend the Terms of Use. In the event that the Company revises, adds, modifies, amends, improves, or revokes whether in full or in part (collectively referred to as the “Amendment”), such Amendment shall take immediate effect upon being posted on our website. Accordingly, you acknowledge that it is your duty to check the Terms of Use throughout the period of time you visit or use our website, and you also agree that your continuous use of our website indicates that you acknowledge, understand, and agree to always be bound by the Terms of Use which is effective at that moment.


To the fullest extent permitted by law, the Company excludes any and all liabilities for any direct, indirect, special, punitive, incidental, exemplary or consequential damages or any damages arising from any of the following incidents:

Loss of use, loss of data, loss of income or revenue, loss of profits or contracts, business loss, business interruption, loss of anticipated savings, loss of goodwill, loss of opportunity, litigation or any other pecuniary loss arising out of or in any way connected with the use or performance of our website, the delay or inability to use our website, or with the provision of, or failure to make available any information, services, products, materials, or other resources available on or accessible through the site even if having been advised of the possibility of such damages arising or even if such loss or damage is foreseeable.

The Company shall endeavor to ensure that the information, materials, and resources provided on our website will be as up to date, accurate and complete as possible. However, the Company makes no representation or warranty in this regard. In the same manner, the Company does not warrant or make any representation that the information and materials provided on our website are suitable for any particular purpose for which they are sought. In addition, the Company expressly excludes all warranties, conditions, or representations of whatsoever nature in relation to our website, whether explicitly or implicitly.

You agree to indemnify, defend, and hold the company harmless from any liability, loss, claim, damage, or expense howsoever arising relating to your violation of the Terms of Use.


By continuing to access or use this website, you consent to the record of access or use of the website (cookies) for the sake of efficiency and ease of use.


The Company is not liable for any loss or damage arising as a result of the temporary suspension or failure to access to our website including any part of our website for any reason.


You agree not to take any action, direct or indirect, that will or may reduce the security and operability of our website or that may enable any third party to do so. You will not facilitate in or engage in any actions which might destabilize our website or result in denial of service.

You agree not to add any unauthorized content or links to any part of our website. Unauthorized access of our website may give rise to a claim for damages and/or constitute a criminal offence. You agree to indemnify us for all losses, damages, liabilities, and expenses incurred as a result of any third party claim howsoever arising in respect of your unauthorized use of or interference with our website.

In the event that you download or print any content from our website then you agree that you shall not use such content for commercial purposes without our prior written consent. Furthermore, you agree that you shall not alter, tailor, or deface any such material downloaded in any way, and/or so as to misrepresent the source of such content as any belonging to any other apart from https://allianz-assistance.co.th/travel/en/

You agree to put in place adequate security protection to ensure that the equipment you use to access or download any content from our website is free from viruses, spyware, malware and/or other harmful code. Accordingly, we shall not be liable for any loss or damage arising from any virus, or other malware that attack your computer equipment, programs, data or other proprietary material due to your use of our website or downloading of content from our website.


This website contains material which is owned by or licensed to us (“Intellectual Property Rights”). This material includes but is not limited to the design, layout, look, appearance, material, and graphics. Reproduction is prohibited in accordance with the terms of our copyright notice which forms part of the Terms of Use. Nothing in the Terms of Use grants you any right, title, or interest to any of the Intellectual Property Rights on or within any materials posted on our website. You agree to comply with any/all applicable laws pertaining to the Intellectual Property Rights attached to our website irrespective of what jurisdiction you are accessing the website from.


All information, material, and concepts or any part of this website are exclusively owned by and subject to the copyright and other Intellectual Property Rights of the Company. They may not be separately represented or reproduced. You are not authorized to alter or attempt to alter or vary any information, material, or concepts on or comprised in this website or to access or use this website other than for the purpose of making legitimate use of the services offered on this website.


This website may contain links to other websites. These links are provided for information purposes only.
The Company has no control over the content of third party non-AWP Services or AWP Roadside Assistance Services’ websites, applications, resources or materials. Therefore, the Company disclaims any joint responsibility with those third parties and will not be responsible for any loss or damage that may arise from your use of such websites, applications, resources or materials. Where you do access such websites, such websites may have their own terms and conditions of usage attached, and we encourage you to read them in full before accessing or using that particular website. We make no assurance, representation, express or implied, in relation to third party websites.


The Company reserves the right to collect anonymized information about you to facilitate web traffic analytics and usage of our website. Any processing of such information is carried out in accordance with our privacy policy. The Company reserves the right to record the IP address of the device used to access our website. Your access and use of our website signifies your consent to this processing, and you warrant that any information provided is true and accurate. For more information on our privacy notice please go to: (https://allianz-assistance.co.th/travel/en/privacy-notice-en/)


If any part of the Terms of Use is deemed invalid, illegal, or unenforceable then such part shall not affect the validity and enforceability of the remaining parts. Any failure by us to enforce our rights or remedies under the Terms of Use or otherwise shall not be construed as a waiver by us of those or any other rights or remedies.


The Terms of Use is written and provided in Thai. If there is any conflict in English or any provided translation, the Thai version shall be used for interpretation and enforcement. This Terms of Use and any dispute arising out of this website, or its materials shall be governed by and construed in accordance with the Law of Thailand. Any legal action or proceeding between the Company and you relating to the Terms of Use or this website shall be brought solely and exclusively to the Courts of Thailand.

The Company reserves all rights not expressly granted in the Terms of Use.


The Company may disclose information to service providers (appointed by us), regulatory bodies and/or our partners inside and outside Thailand. The Company will only disclose your information when it is necessary for the provision of our services, or where we are required by law to do so.

The Company may disclose personal information such as your IP address to third party service providers for web analytics purposes to help us analyze how visitors and users use our website.

In all situations other than those noted above, the Company will ask for your explicit consent before using or disclosing your information. If you have previously provided consent, you may, at any time, revoke the provided consent for the future use of your information.

To see full version of our privacy notice, please access this link: (https://allianz-assistance.co.th/travel/en/privacy-notice-en/)

You expressly acknowledge, understand and agree that you are using our website at your sole risk and discretion, and that this website is provided and used on an “AS IS” and on an “AS AVAILABLE” basis without any representations, warranties, promises or guarantees of any kind by us. Prior to making any decision to use this website, you shall conduct your own due diligence and rely only on your own examination and investigation thereof.

Last update date: 1 April 2022