TRAVEL INSURANCE PRODUCTS
AWP Services (Thailand) Company Limited, which having its registered office at 7th Floor, City Link Tower, 1091/335, Soi Petchaburi 35, New Petchburi Road, Makkasan Sub-District, Rajthevi District, Bangkok 10400, Thailand (“we”, “us”, “Company,” “our”, “Company’s”), under Allianz Partners Group, is an intermediary in Thailand licensed to distribute insurance products such as Travel Insurance, Extending Warranty for Motor Vehicles and Electrical Appliances, etc.; including services related to insurance products on behalf of insurance companies, such as Insurance Information Management Service, Call Center Service, Compensation Management Service; including providing emergency assistance services such as Emergency Roadside Assistance Service, Emergency Medical Assistance Services, Emergency Evacuation of Patients, etc., under the trade names of “Allianz Partners” or “Allianz Assistance” or “Allianz Care” or “Allianz Travel” or “Mondial Assistance” or “Allianz Automotive”. Therefore, the Company will use the collected customer’s information to use, process and disclose to third parties for the purpose of selling goods or services, providing services or performing contractual obligations as per the customer’s wishes and given consent at the time of registration to purchase such goods/services. The Company may disclose, transmit or transfer information to third parties in connection with such purposes; including contacting the customer to provide information, news, promotional and marketing activities; including, benefits related to new products/services in the future as well.
COMPANY’S GUIDELINES ABOUT PRIVACY
The Company uses tracking software to monitor customer’s traffic patterns and usage on our website to help the Company develop the design and layout of the website. However, such software does not help the Company save any personal data which can help the Company identifies any person.
OUR COOKIE POLICY
Cookies are small text files that a website you visit will place on your computer system. Cookies are widely used to make websites work or work more efficiently, and also provide information about those who visit the website to the website owner.
To get the most out of our website, your computer, tablet or mobile phone must first accept cookies. However, you can limit, block or delete cookies at any time by changing the new cookie settings in your browser.
Each browser is different, so please refer to the “Help” menu of your browser (or your computer, tablet, or phone manual) to learn how to change your cookie settings. Many browsers have privacy settings for every device that you can choose from.
If you refuse the use of cookies, some features on the Company’s website may not work properly, and you may not be able to access certain parts of the website. For this reason, we recommend that you accept the cookies of our website.
If you want to learn about cookies information in general and how to manage cookies, you can find more information at www.allaboutcookies.org (By accessing that website directly, please note that we do not take any responsibility for the content of external websites by any means).
USE OF OUR COOKIES
The content below describes the cookies we use and the reasons for using them.
SESSION COOKIE
Purpose: This cookie allows the web server to respond to your action while you are browsing the website. The website will not function without the use of this cookie.
Additional information: This cookie will be deleted when you close your browser.
CONSENT RECORD
Purpose: This cookie is used to record your consent to the use of cookies, and used to verify consent in order to collect information for you and the Company to be able to comply with the applicable laws and able to store relevant evidences.
ANALYTICS COOKIES
GOOGLE TAG MANAGER
Purpose: Customer cookies (or third party) are used to manage website tags through the Google interface. Tags are small elements of code, used to measure website traffic, view visitor behavior, analyze and understand advertising results and social media, set up remarketing, set up ads for different audiences, test and optimize the website. Google Tag Managers are for tag management only. This means no cookies are used and no personal data is saved. We list them here for transparency about the tools we use. If the domain or cookies are disabled, the Google Tag Manager system will leave only the tag data we use.
GOOGLE ANALYTICS
Purpose: Customer’s cookie (or third party’s) is used to collect, gather, and process information about how visitors use the Company’s website. This information is used to collect and make reports to improve and develop the website. Cookie will collect information in an anonymous form. This includes the number of website’s visitors. The location where the visitors come to the website, and website pages that customers have visited.
Additional information: Google’s Privacy Policy. To opt-out of all websites by Google Analytics, please visit the Google Analytics Opt-out Browser Addon. Please note that the Company will not be responsible for the content of external websites by any means.
MARKETING COOKIES
Used to contact you to provide information, news, promotional and marketing activities; including, benefits related to new products/services in the future for you as well.
DATA SECURITY
We consider the security of our customers’ personal data to be an important and necessary thing to responsibly manage Company’s internal data, the Company takes all reasonable steps to ensure that customer’s data is safe and protected from loss, misuse, unauthorized access, modification, or disclosure. All data is stored in a database designed specifically for the use of the Company. The Company will disclose personal data in accordance with the customer’s agreement and to perform the Company’s obligations with respect to sales and/or providing services to our customers only.
NOTIFICATION OF CHANGE
If the Company changes or amends the Privacy Notice of the Company, the Company will announce such changes or amendment on the website from time to time, and the Company will notify you directly of any material changes and adverse effects on you.
SECURITY OF YOUR PERSONAL DATA
The Company knows that when you purchase goods or services online, you want your personal data (including your credit or debit card data) to be private and secure. We are committed to providing you with this security.
Our secure server software encrypts all details of your online transactions. The encoding process takes the characters you enter and converts them into an encrypted format which will be sent securely.
The benefits you get from the above process are:
- Your personal data is safe.
- Your personal data is sent to the Company securely.
- The Company will keep your personal data safe.
EXCEPTION
If you have problems using the Company’s security system, it is possible that your browser does not support our encryption system. In this case, please contact your browser provider (such as Firefox or Internet Explorer) for further advice.
NOTES
The Company regularly reviews this Cookie policy, and there may be amendments, additions, changes or improvements in whole or in part to be in accordance with the Personal Data Protection Act B.E. 2562, including the revised edition and related notices. The Company will publish the latest effective version of the Cookie Policy on the Company’s website (https://allianz-assistance.co.th/travel/en/cookie-policy-en/).
If you have any questions, concerns or complaints, please contact us at this e-mail: Dataprivacy-TH@allianz.com or send a letter/document to us at
To
Data Protection Officer
Data Protection Professional
AWP Services (Thailand) Company Limited, which having its registered office at
7th Floor, City Link Tower, 1091/335, Soi Petchaburi 35, New Petchburi Road,
Makkasan Sub-District, Rajthevi District, Bangkok 10400, Thailand
Last update date: 1 April 2022