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If you encounter problems with paying via credit or debit card
1. Check the status of your card:
Contact your bank or credit/debit card provider to ensure your card is active and eligible for online transactions. Some cards require prior activation for online payments. Please verify this with your bank or card provider.
2. Use an alternative payment method:
If your payment still fails after confirming with your bank or card provider, you can choose QR Code Payment as an alternative. On the payment page, click the "THAI QR PAYMENT" button. A QR Code will appear. Open your bank's mobile application and scan the QR Code to complete the payment instantly.
If you have not received your travel insurance policy, please contact us through the following channels: