AWP Services Thailand (“we, “us” “our”), part of Allianz Partners Group, is an authorised service company in Thailand which provide roadside assistance services among others to our clients and their customers. Protecting your privacy is a top priority for us. This privacy notice explains how and what type of personal data will be collected, why it is collected and to whom it is shared or disclosed. Please read this notice carefully.

A data controller is the individual or legal person who controls and is responsible to keep and use personal data in paper or electronic files. AWP Services Thailand is the data controller as defined by applicable data protection laws and regulation.

We will collect and process various types of personal data about you as follows:

Mobile user (Driver & Provider Dispatchers)

• User First Name, Last Name,
• Contact Number,
• Driver geolocation,
• Email,
• IP Address,
• User action,
• Session,
• Crash,
• Performance,
• Error.

Portal user

• User First Name, Last Name,
• Contact Number,
• Email,
• IP Address,
• User action,
• Session,
• Crash,
• Performance,
• Error.

We will collect and use your personal data that you provide to us under the contractual terms of any and all towing or roadside service agreements we have entered into with you, your employer or any legal entities you are working for to provide those services defined in the service agreements.

As mentioned above, for the purposes indicated above, we will process personal data we receive about you or your employers or any legal entities you are working for who have entered into agreements with us for towing or other roadside services defined in the agreements

We will ensure that your personal data is processed in a manner that is compatible with the purposes indicated above.

For the stated purposes, your personal data may be disclosed to the following parties who operate as third party data controllers:

• Public authorities, other Allianz Group companies.

For the stated purposes, we may also share your personal data with the following parties who operate as data processors under our instruction:

• Other Allianz Group companies, technical consultants, experts, lawyers, loss adjustors, repairers, dealers and repair workshops; and
• We do not share your personal data with non-affiliated third parties for their own marketing use without your permission.

Finally, we may share your personal data in the following instances:

• In the event of any contemplated or actual reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in any insolvency or similar proceedings; and
• To meet any legal obligation, including to the relevant ombudsman if a complaint is arisen from our clients and/or their customers about the product or service you have provided to them.

Your personal data may be processed both inside and outside of Thailand by the parties specified in section 4 above, subject always to contractual restrictions regarding confidentiality and security in line with applicable data protection laws and regulations. We will not disclose your personal data to parties who are not authorized to process them.

Where permitted by applicable law or regulation, you have the right to:

• Access your personal data held about you and to learn the origin of the data, the purposes and ends of the processing, the details of the data controller(s), the data processor(s) and the parties to whom the data may be disclosed;
• Withdraw your consent at any time where your personal data is processed with your consent;
• Update or correct your personal data so that it is always accurate;
• Delete your personal data from our records if it is no longer needed for the purposes indicated above;
• Restrict the processing of your personal data in certain circumstances, for example where you have contested the accuracy of your personal data, for the period enabling us to verify its accuracy;
• File a complaint with us and/or the relevant data protection authority.

You may exercise these rights by contacting us as detailed in section 9 below providing your name, email address, account identification, and purpose of your request. You may also make an access request by completing the Data Access Request Form available via https://auto.mondial-assistance.co.th/en/privacy.php.

Where permitted by applicable law or regulation, you have the right to object to us processing your personal data, or tell us to stop processing it. Once you have informed us of this request, we shall no longer process your personal data unless permitted by applicable laws and regulations.

You may exercise this right in the same manner as for your other rights indicated in section 6 above.

We will not retain your personal data for longer than necessary and we will hold it only for the purposes for which it was obtained.

If you have any queries about how we use your personal data, you can contact us by [telephone], email or post as follows:

AWP Services Thailand

Email: Dataprivacy-TH@allianz.com

We regularly review this privacy notice. We will ensure the most recent version is available on our website https://auto.mondial-assistance.co.th/en/privacy.php and we will tell you directly when there’s an important change that may impact you. This privacy notice was last updated on 4th November 2020.