Roadside assistance

Roadside assistance

Roadside assitance

Roadside assitance

Our services reach every part of Thailand. No matter whether you’re in a busy Bangkok street, or a lonely country road, help is always just one short phone call away.

In the Greater Metropolitan Bangkok Area (GMBA) we operate a fleet of motorcycles and tow trucks, which patrol the capital 24x7.


Our mobile technicians undergo training with various car manufacturers and are skilled in identifying and resolving minor vehicle problems.


Vehicles with more serious problems are recovered by tow trucks. Usually flatbed tow trucks will be used, but owing to the law that prevents 6-wheel vehicles from operating in Bangkok during restricted hours, smaller conventional tow trucks are sometimes used. Each tow truck is fitted with supporting wheels, so that all 4 wheels of the vehicle being recovered are lifted off the ground during towing for safety purposes.

 

In upcountry provinces, Allianz Global Assistance has built a network of more than 700 service providers to ensure that we can quickly provide service anywhere in the country. Service providers are graded according to the standard of equipment and the quality of service that they provide. The best performed suppliers attain exclusive or preferred supplier status and are given preference when organizing assistance for customers.

 

Each year our Technical Supervisors conduct face-to-face training with our Exclusive and preferred service providers. All service providers receive regular training programs on CD-ROM. A dedicated team monitors our network of roadside assistance service providers to ensure that good service standards are consistently maintained. All Allianz Global Assistance service providers wear company uniforms, so they are easily recognizable and respectably dressed when providing service.

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