Assistance cases in France up 10% during peak summer season. Close to 800,000 customers helped.

Although the economic crisis continued, roadside assistance grew 10% during the summer of 2013, with 179,000 automotive intervention requests handled during the three-month peak period. 

To help beneficiaries stay "on the move", Mondial Assistance provided 270,000 services including:

  • 141,000 towing repair vehicles
  • 64,000 rental vehicles and taxis provided
  • 6,000 train and airline tickets booked
  • 3,500 hotel rooms reserved

Pioneered in 2007, MIRA, the data-based mission assistance network, beat an all-time record with more than 100,000 roadside repairs and nearly 40,000 rented vehicles. 

This summer, French people were on the move and two significant trends emerged.  
  • Most of Mondial Assistance’s roadside interventions were in France, and as in the past, the Atlantic and Mediterranean coastlines welcomed the largest number of vacationers.
  • Roadside assistance abroad grew by 12% compared to 2012 (with +20% in August alone). Spain was responsible for 30% of requests abroad, while Tunisia generated 15%.
Due to an unseasonably cold spring, the French flocked to Greece (+25%) and Corsica (+200%) this summer.

The « peak’s peak » 29 July 2013

With more than 33,000 calls handled in 24 hours, July 29th set the all-time summer record on Mondial Assistance assistance platforms in France. 

In just 24 hours, assistance coordinators treated 7,900 assistance requests and providers delivered 6,000 services.

On this day alone, Mondial Assistance reported a 30% increase in requests compared to last year. Added to the summer’s busy flow of holidaymakers on the roads were violent storms that crossed France during the weekend of 27-28 July. 

Spotlight on medical assistance repatriation

During the summer, half of all medical assistance repatriation requests come from abroad. From Oulan-Bator to Hawaii, Mondial Assistance provides its beneficiaries around the world with medical assistance. Nevertheless, six countries represent the majority of medical interventions: Spain, the U.S., Turkey, Morocco, Italy and Greece.

Nearly 350 patients were repatriated with an accompanying doctor or nurse on board an ambulance or airplane. And every day, Mondial Assistance organised two private, medically-equipped aircraft for its beneficiaries. 

Travelling abroad can be very costly in terms of medical care and treatment.  Here are a few real life examples of the most common health problems encountered during the summer and the destinations most preferred by travellers: 
  • A heart attack in the U.S.: 59,250 euros
  • A gastroenteritis in the Dominican Republic: 2,325 euros
  • An appendicitis in Greece: 8,285 euros
  • A knee fracture in Morocco: 3,585 euros
  • Operating on a broken leg in Tunisia: 10,500 euros