Roadside assistance

Roadside assistance

24hr Roadside Assistance throughout Thailand

24hr Roadside Assistance throughout Thailand

Our first priority is always to get the customer mobile. If the problem can’t be resolved on the spot, we aim to ensure that the vehicle is recovered to an Authorised Dealership. In this way, the Roadside Assistance program makes a useful contribution to increasing customer loyalty and retention. Dealers benefit from workshop activity which generates parts and labour revenue.

The only proven Roadside Assistance service in Thailand

The only proven Roadside Assistance service in Thailand

We continue to invest in service solutions that will support your customers and your brand

 

Our Roadside Assistance Mobile Application, which has been developed for i-phone and Android devices, allows customers to contact the Assistance platform at the touch of a button. All customer personal & vehicle details are notified automatically, which dramatically enhances the customer experience. The application is linked to our Automatic Dispatch system, so once a service provider is assigned, the customer can track the progress of the vehicle on their smart phone. In addition to a number of user engagement features, we also provide our business partners with access to the application to communicate directly with their customers. This channel of communication can be used to provide information about promotions, campaigns, model launches, etc.

 

In Bangkok, we provide roadside assistance through our own fleet of motorcycles and tow trucks. In the provinces we have more than 700 service providers supporting the delivery of nationwide service. Our network team is responsible for monitoring their service quality and delivery. All service providers wear uniforms, so are easily recognizable and suitably dressed.

 

We conduct surveys with customer to confirm their level of satisfaction with the service provided. The results comprise part of the monthly management reports, which we provide to all our clients.

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